Privacy Policy

This privacy policy describes how we (Sleep Now Limited) may collect, store, use and disclose any personal information that you (the Customer) provide to us when engaging with us and our website. We value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices.

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.
In the event of any conflict between this policy and our terms and conditions (accessible here), the terms of this policy shall prevail.

Collection of personal information
We may collect information about yourself, such as your name, your child’s name, your address, email address and telephone numbers, Your child’s age, date of birth, and sleep habits, and details of products we have recommended to You.
When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

Use of personal information
We may use your personal information:
(a) To provide you with the services you have requested;
(b) To communicate with you by any means (including mail, email, telephone, text messages, social media or digital advertising) about our services;
(c) To provide you with further information about us or other websites or products or services offered by us or our related companies or which we consider may be of interest to you;
(d) To carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
(e) To keep our website relevant and of interest to customers;
(f) To allow us to run our business and perform administrative and operational tasks (such as developing and marketing products and services, undertaking planning, keeping our records up to date);
(g) To comply with legal and regulatory requirements; and
(h) For any other purpose which is stated to you at the time of collection or that you otherwise authorise.

Disclosing personal information
We may disclose information about you, including your personal information, to third parties, where:
(a) It is required to enable them to provide services and products to us in relation to our website, including transaction processing services, hosting services and support services;
(b) Where legitimately requested or required for legal or regulatory purposes;
(c) As part of legal proceedings or prospective legal proceedings;
(d) You have requested we share your personal data with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors); and
(e) Otherwise with your consent.
You are deemed to have agreed we may provide that information to such parties for the above purposes. By providing us with your personal information you consent to our using and disclosing your personal information in the manners set out above.

Cookies
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies.

Security
We will use resaonable endeavours to ensure your personal information is secure. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Third party websites
Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Access to Information
In accordance with the Privacy Act 1993, you may at any time access your personal information. We will take all reasonable steps to keep your information secure and request that you keep your information as current as possible.

You may request access to correct any personal information we hold by contacting us at gemma.jones@sleepnow.co.nz.

Policy changes
We may change this policy from time to time and will notify you by posting an updated version on our website. This document represents our privacy policy as at 7 August 2024.